Privacy Policy

Last updated: January 2026

MOBILIS SAS (hereinafter "MOBILIS", "we", "our" or "us") is committed to protecting the privacy of users of its website https://mobilis-sa.com and its mobile application MOBILIS (hereinafter collectively referred to as "the Services").

This Privacy Policy describes the types of information we may collect, how we use it, and the rights you have regarding your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.

1. Data Controller

The data controller for personal data is:

2. Personal Data Collected

2.1. Data collected via the website

• Contact data: name, surname, email address, phone number, company name (when you contact us via the contact form)
• Browsing data: IP address, browser type, pages visited, visit duration, cookie data

2.2. Data collected via the mobile application

• Technical data: device type, operating system, unique device identifier
• Usage data: features used, frequency of use, app performance data
• Push notifications: identification tokens for sending notifications (if you have enabled them)

2.3. Data we do NOT collect

• Precise geolocation data
• Your phone contacts
• Personal photos or files
• Banking or payment data via the application

3. Purposes of Processing

We use your personal data for the following purposes:

• Responding to your contact and information requests
• Improving our Services and user experience
• Sending push notifications (with your consent)
• Ensuring the proper technical functioning of our Services
• Producing anonymized usage statistics
• Complying with our legal obligations

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Your consent: for non-essential cookies and push notifications
• Performance of a contract: to process your quote or service requests
• Our legitimate interest: to improve our Services and ensure their security
• Legal obligations: to comply with applicable regulations

5. Data Sharing

We never sell your personal data to third parties.

Your data may be shared with:

• Our technical service providers: web hosting, analytics services (in compliance with GDPR)
• Competent authorities: if required by law

6. Data Transfer Outside the EU

In the event that data is transferred outside the European Union, we ensure that appropriate safeguards are in place (European Commission standard contractual clauses or adequacy decision).

7. Data Retention Period

• Contact data: 3 years after the last contact
• Browsing data: maximum 13 months
• App usage data: 2 years or until account deletion/uninstallation

8. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at: contact@mobilis-sa.com

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

9. App Data Deletion

To delete your data collected via the mobile application:

• Uninstall the application from your device
• Or contact us by email at contact@mobilis-sa.com with the subject line "Data Deletion Request"

We will process your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration, including:

• Encryption of data in transit (HTTPS/SSL)
• Restricted access to personal data
• Regular security updates

11. Cookies

Our website uses cookies. For more information about cookies and their management, please see our cookie management banner on the website.

12. Changes to This Policy

We may update this Privacy Policy at any time. The date of the last update will be indicated at the top of this page. We encourage you to regularly review this page.

13. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us: